Just confusing since their products seem to come from Japan so it would all be imported. Sorry to hear about the $235 import fees. We apologize that your order didn't go through our system because of the credit card high-risk control. Tip: Your orders are protected by the Google Guarantee. Browse the latest coupon statistics and trends for 2021. Yamibuy process your request within 1-3 business days. Enter this coupon code at checkout, Get a 12% discount on moisturizers, skincare, beauty devices, and more. If you are returning the product due to personal reason, you will be responsible for shipping. {{sellerTotalView > 1 ? Ordering from Yamibuy is reliable and won't cause any issues. If you are returning the product due to the following reasons, we will send you a free return shipping label: Product is defective or have quality issue. Or they dont have the same quality of customer service. One hundred points equals $1 on Yamibuy. I placed an order yesterday and got the order confirmation email. In this article, Ill explain the average shipping times, how to order, and more. you can cancel it through PC website. Refunds will be issued once we have verified the damage or quality issue. Make sure to order from Yamibuy, unless you want to waste your time, money, and energy. unless product is defective or have quality issue. I would kiiiind of blame UPS more for this but still, yamibuy needs to either put out some large warning sign of what the custom fees can ramp up to or use some other service. As you might know now. See Details. Our CS email is [email protected] our phone number is 800-407-9710. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. 6. Fresh Products, Perishable Products, and Frozen/Refrigerated Goods (Yami), Category: Fresh Produce, Perishable, Frozen Goods, Return Period:Within 24 hours of receipt of shipment. <3, #ezw_tco-2 .ez-toc-widget-container ul.ez-toc-list li.active{
Some products may have different policies or requirements associated with them. Expires in 6 days. I purchased an automatic cooker, only used one or twice in three weeks, contacted customer service and was told the item can not be returned despiting the 30-day return policy on their website! For overseas sellers, for safety their package may request signature or recipient on delivery. This company is not legit and trying to scam customers. Enter this coupon code at checkout. For smaller orders, Standard U.S. Alex Zhou founded it in 2003. If your product falls under the below special categories, additional terms may apply: Beauty, Cosmetics, and Skin CareHome Appliances and ElectronicsClothing and FootwearsMaternal, Nursing, Baby Items, Toys, and InstrumentsBooks, Music, Videos, and Educational Media. A return policy refers to a company's rules about which items customers can return and exchange, how long they have to do so, and other conditions on returns and exchanges. Dried and Candied Fruit, Vegetarian Jerky, Tofu Products, Mixed Congee, Boiled Egg, Dishes, Cereal Instant Rice, Cooked Rice, Instant Rice, Rice Porridge, Instant Soup, Spicy Stir-fry Sauce, Spicy Fish Seasoning. Please be sure to provide us with your order number, and the reason for the return. Please email our customer service team at [email protected] to request an RMA (Return Merchandize Authorization) number. Most items shipped from Yamibuy.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues ). ), Yami will not be responsible for the refund of the fresh products in the package. and request for a return within the return period. you will be responsible for shipping. For information about refunds to a third-party credit card, please contact your card-issuing financial institution. Refunds will be issued upon completion of inspection of your return. Yamibuy is not responsible for any data or media, stored or installed, on a returned device. (April 2022) And its been known that some of those local stores can be quite a price. For exact processing time, please refer to the right side of specific product page. Log into Yamibuy account. In order to ensure the freshness of your order, Yami uses the same-day delivery service to deliver fresh products. All product pictures are for reference only. Ive spent over $900 in the last few months on Yamibuy to find out. Opened or product no longer in, may result in a 15% restocking fee or more, s sole discretion. I cant believe they charged you $20 per day of holding onto your package! We will cover the cost of a hardware return as long as it is shipped back to us using the provided return label, and with the appropriate carrier. Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. Our top list of verified student discounts. We apologize for any inconvenience.We will forward your valuable comments to relevant departments to strengthen the control of logistics and commodity prices. Had been a satisfied customer for a while and have spent about $500 over the last few months. You can also reach the Yamibuy team on social media platforms like Weibo, WeChat, and Facebook. For Marketplace order, it takes approximately 1 to 3 business days (exclusive holiday and weekend) to process an order before it is shipped. you may request a return within the return period. Once weve received your request, it may take up to 1-2 business days for us to review your RMA. Shipping Some products may have different policies or requirements associated with them, please see below for products under special categories. 2. Basically, this would provide enough information about the content of the website . Just make sure you check the warehouse from yami Buy only. After talking to UPS agents on the phone, I found out that UPS not only charges processing fee to clear your customs, they charge warehouse charges on shipments that are held over two business days at a rate of $20 per day and $0.04 per pound. I didn't realized they have an option to order from Japan. Shipping to Canada with a sourcing agent takes about 10 days, Shipping to the UK with a sourcing agent takes about 9 days. We apologize to hear that there is a problem with your order. Many Asian products mark the production date on the product, and the shelf life time is displayed in the product description. It might not be faster than going to a local store, however, it is better if youre ordering in bulk. If the manufacturer is unable to replace the damaged part or accessories, it can be return within 30 days of receipt of shipment. New Product Sale 2020 - 10% Off With Code: I made my first purchase from Yami Buy and during the course of the same day, I received two scam texts with attachments - one from Netflix saying my account has been suspended (I don't have a Netflix account) and another that was barely comprehensible. We understand your concern very well. Redeem at checkout, Spend $80 or more at Yamibuy.com to get $3 discount on your total order plus receive Free Delivery using promo code. Refunds will be issued once we have verified the damage or quality issue. Save 12% on your purchase of all snacks, beverages, and groceries. Shopping from yamibuy- be aware. In fact, they have a wide range of different types of alcohol. Here in Germany (when the package actually stays with customs and doesnt get that shady DHL service) they hold it up to 14 days after sending you a notice that you can come to collect it. Spoiled products due to inappropriate storing, failing to sign in time or no valid proof are not eligible for return.3. Please be sure to provide us with your order number, the item must be in new and unopened condition in order to qualify for return, and the customer will be responsible for the shipping cost to return the item. Walmart. Online Shop Yamibuy Yamibuy Write review Go to the site Ordering Service Pricing Delivery 43% Would buy here again Reviews, complaints & experiences Write a review Read independent reviews, consumer experiences, feedback and complaints right here! (Yamibuy itself is located in California, shopping domestically from them has been fine. Cancel Order The standard return policy for items purchased through Buy on Google ensures that users can return most items in new or as-delivered condition within 30 days from delivery. Date of experience: February 23, 2023 Useful Reply from Yami 4 days ago Items due to transit damage may be subject to return after inspection. If you are returning the product due to personal reason. Fulfilled by Yami. Learn more, Your suggestions help us improve together, Please contact to You can expect to pay for return shipping unless the items are damaged, defective, or you received the wrong products. Clearance products that were advertised as near expired or marked with imperfection. We will feedback your comments to the relevant departments, and we will improve the payment review process as soon as possible to ensure that we provide customers with a faster and safer payment environment. Yes, Yamibuy is a legitimate company. Online retailers are not legally required to accept returns under US federal law, unless the product was defective or the retailer broke the sales contract. Tip. Yamibuy does not have the ownership of such items. If you order wrongly, we may not be able to offer an exchange or refund.2. Any missing articles may result in delay processing or rejection of your RMA. and request for a return within the return period. Packages fail to be delivered on time due to the customer's reasons (such as the delivery staff cannot contact the consignee or the delivery staff cannot enter the delivery address community, etc. Post purchase, if the consumer changes their mind . This is far too much work for a simple noodle order. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. In order to ensure the freshness of your order, Yami uses the same-day delivery service to deliver fresh products. 1. Their payment system has an absurd character limit for cardholder name (my credit card has my middle name on it,) rendering it impossible to verify my payment information correctly, then they send me this email in Japanese and broken English about how they need payment verification because I'm "high risk." Clothing Upon receiving your product, if the product is damaged or have imperfections, you may request a return within the return period. Log into Yamibuy account, click My Orders Or you can contact customer service to cancel your order before it's shipped. Return Qualification:Upon receiving your product, if the product is damaged, or have quality issue, you may request a return within the return period. If a restocking fee is charged. Yami keeps pooping up from goggled, which I never heard or order from Yami before, so I goggled customer reviews. Our template provides a Return & Refund Policy outline that you can easily fill in with your own custom text where desired. How Long Does It Take for Korean Skincare to Work? Yamibuy process your request within 1-3 business days. Before an order is shipped, you can cancel it through PC website. Ordering from Yamibuy is a good and safe option, and there will be no issues. Any remove or scratched off of authentification mark is ineligible for return. If order is returned due to custom/shipping carrier, please contact customer service to report. . The descriptions of all items are editable! 3. Please leave the company away and report the experience if yamibuy trick you buy and hold your payment. Reasons such as: Purchased wrong item, wrong size, wrong color, etc. We will notify your refund once we have received and processed the returned item. UPS is a giant fucking scam. Weve dedicated ourselves to guarantee our customers enjoy the same shopping experience from Yamibuy Marketplace as from Yamibuy.com. The Market Place accept credit cards (VISA, MasterCard, Discover, and American Express), debit cards and PayPal. Sign in to your Merchant Center account. Home Appliances and Electronics Return Policy. Shop the 11.11. Yamibuy Coupons & Promo Codes Submit a Coupon Save with 30 Yamibuy Offers. 3. Find out how we combat fake reviews. You should check any coupon or promo code of interest on the The email format is not correct, please re-enter! Upon receiving your product, if the product is damaged or have imperfections, you may request a return within the return period. Return shipping fees or free returns is shown on the item's details page. In fact, they'll even notify you if your purchases arrive damaged at their facility, so you don't have to wait for your order to arrive at your doorstep before finding out. Are you looking to order from Yamibuy and are wondering if its legit? And now We apologize for any inconvenience. However, refund will be exclusive shipping cost due to incorrect shipping information.If order is returned due to custom/shipping carriers fault, please contact customer service to report. There are many stores that are similar to Yamibuy, but most of them arent as good. If this information is not correct/valid, your order may be delayed for delivery or fail to deliver. Yami was my preferred online retailer for Asian goods until this week. Please ensure you are available to receive the package on the first delivery attempt. Shipping to the 48 contiguous states is $5.99. You do not need to return the item to us. Within hours my reviews were deleted. Fragile parts or accessories may be replaceable by the product manufacturer. Service 2 Value 2 Shipping 2 Quality 1 This company does not typically respond to reviews Positive reviews (last 12 months): 50% View ratings trends Our reveiws need to verify please kindly wait 1-2 business days for updating.Also if you have any question please contact our CS department we will follow up for you.Our CS phone is 8004079710 email is [email protected] Thank you. Only positive reviews are there with over 90% of 5 star reviews. If you are returning the product due to the following reasons. Yamibuy carries snacks, books, health and beauty items, home goods, baby products, and more. That's cheating and unfair to customers airing their views or looking for feedback of others. With rapid growth, Yamibuy is now a popular one-stop shopping destination among the Chinese community in North America. If we do not receive your return within 15 business days from the date RMA was issued, the RMA will be cancelled. Yamibuy customer service is available every day from 9 a.m. to 4:30 a.m. EST. Some items are ineligible, including opened software, electronic software, downloads, software upgrades, Apple Store gift cards, Apple . Yamibuy is a reliable source for buying anything from groceries, beauty, and home goods. If there is anything wrong with the product, please contact Yamibuy Customer Service within 7 days of receipt of shipment. __("items") : __("item") }}, Yamibuy Marketplace is a platform where products and/or service are provided by third party vendors, whereas transactions are processed by Yamibuy. It can include the following information: How many days they have to return a product. please refer to the right side of specific product page. I will give it a try :). Products that are missing parts, missing or altered labels, missing or altered serial number. Your refund will be issue back to the original form of payment that the order was placed. Redeem at checkout, Enter this code during checkout to get an additional 10% discount on sale drinks, snacks, and groceries at Yamibuy, Enjoy 10% discount when you shop with a code. If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition, and request for a return within the return period.5. They'll receive $5 worth of points upon registration, and you'll get $5 in points after they complete their first purchase. the name of the company sounds suspicious as it is. In order to return your home appliance or electronic products, the original packaging and content is required. Please be careful to choose P.O box as shipping address, most of the freight providers do not provide delivery to P.O box (except USPS). Fresh produce may appear different due to season, weather, and region grown in. Please make sure fresh produce, and perishable products are properly stored in freezer/refrigerator to ensure the freshness of your product. My order was $150 and I was prepared to pay the custom fees as yamibuy states that customers are responsible for any custom fees. Get up to a 78% discount on your order. Once weve received your request, it may take up to 1-3 business days for us to review your RMA. you have the option for a refund or a replacement. And the best part? Press J to jump to the feed. Refunds to the Yami Reward Points or Yami Gift Card typically take 1-2 business days. Products that caused allergic reaction due to personal health condition. But UPS charged me $235 for the import fee! Special notes on Replacement and Refund:Due to shipping and duty tax cost, if you receive product(s) that is damaged, missing, expired, defective or have quality issue, we will process the refund for the product(s).If your package is returned due to personal reason, we will not be able to refund you the duty tax. When you create an account on Yamibuy, you'll start accruing points at a rate of one point per dollar spent. Refunds will be issued once we have verified the damage or quality issue. If customers make purchases on both Yamibuy.com and the Market Place, separate order information including delivery confirmation and tracking number will be email to customers within 48 business hours. Please understand that following circumstances are not eligible for a refund or replacement: Packages fail to be delivered on time due to the customer's reasons (such as the delivery staff cannot contact the consignee or the delivery staff cannot enter the delivery address community, etc. Please contact our customer service team to request an RMA (Return Merchandize Authorization) number. It's completely free. Inventory information and delivery speeds may vary for different locations. Although Yamibuy has a 30 days return policy on most of our products, items with following conditions are not eligible for return: Due to the safety of our customers, consumable product such as food, snacks, dry goods, health supplements, fresh produce, and prepared goods are not eligible for return,unless product is defective or have quality issue. You should expect to receive your refund within 1-2 months. We use dedicated people and clever technology to safeguard our platform. All sales are final and cannot be refunded or exchanged. please take pictures of your order within 48 hours after you received it and send it to customer service. From the tools menu, click Shipping and returns, then click the Return policies tab. Yamibuy ranks 280th among Discount Asian Products sites. Do NOT purchase from this website or company! Mooncake, Zongzi, Rice Cake Mooncake Sort by flavor Sort by region Sort by popularity. We never sell customer information for profit. Read more about that here. Ordering from Yamibuy is reliable and wont cause any issues. Please make sure fresh produce, processed food, and perishable products are properly stored in the freezer/refrigerator to ensure the freshness of your product. Create your referral link inside your Yamibuy account and share it with friends. Copyright 2009 - 2023 NextGen Shopping, LLC. Ended up paying over 100 for a 30 DVD. You'll love my daily email! Then ship the products to your preferred location. If there are issues such as wrong delivery, missing item, damage, etc. baby formulas are no eligible for return. " Walmart is another retailer with a good return policy," Sims said. We will contact our product department report your feedback and hope we can be better . In his free time, he likes to watch Korean dramas and learn more about Korean culture. talk about Order & Return~, Please select feedback type(Select at least one). Home; Holiday Sales. If you refuse to pay customs and returns the item, you will not be refunded shipping charges. Made a $50 purchase. ve dedicated ourselves to guarantee our customers enjoy the same shopping experience from Yamibuy Marketplace as from Yamibuy.com. (Eligible products only). If you are not familiar with the product. CouponFollow tracks coupon codes from online merchants to help consumers If you contact them within 14 days, they'll refund you in the form of points in your account. But if you need a big order and need snacks, ramen, or any other food. Once weve received your request, it may take up to 1-3 business days for us to request your RMA with seller.Once seller approves: If the item is in stock, you have the option for a refund or a replacement. I had a seamless experience-ordered on a Wednesday, items shipped out the next, and arrived 5 days later. Read the entire delivery page for more information on Yamibuy shipping. Ifyouarereturningforpersonalreasonsorwasshippedthewrongitem,theitemmuststillbeinnewandunopenedcondition,andrequestforareturnwithinthereturnperiod. Step 2: Answer our prompts and questions, and go through all of the steps until you reach " Final Details .". You do not have to return the item back to us. __("items") : __("item") }}, Yamibuy is committed to provide our customers with a peace of mind when purchasing from us. Thanks. In most cases your refund will automatically go back to the original form of payment used for the purchase. Who pays the shipping charges for returns. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. It turns out that the original shipper which is Yami according to Amazon, gave the wrong address in the very beginning. Any returned product that is damaged through customer misuse, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee or refusal of return, if the product is damaged or have imperfections, If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition. Thank you for your feedback and we apologize for any inconvenience. Items due to transit damage may be subject to return after inspection. Thats the average shipping time for other stores. please contact Yamibuy Customer Service within 7 days of receipt of shipment. I RESEARCHED THE MANUFACTURERS. Step 3: Once you've filled in everything and you are satisfied with the preview, click . Color, shades, or tone may be slightly different from the actual product due to lighting condition when the picture was taken. A place to discuss beauty brands, cosmetics, and skincare from Asia. , or tone may be delayed for delivery or fail to deliver mooncake Sort by flavor by! Have received and processed the returned item fees or free returns is shown on the first delivery attempt weve. For feedback of others at help @ yamibuy.com to request an RMA ( return Merchandize )... Order, Yami uses the same-day delivery service to deliver fresh products in the last few months on Yamibuy.! It with friends they dont have the same shopping experience from Yamibuy is a good and safe,... 1-2 business days of others and provide you with a good and safe option, skincare! Feedback of others gave the wrong address in the very beginning after you received it send. Logistics and commodity prices template provides a return within the return period notify your will. Google guarantee brands, cosmetics, and groceries destination among the Chinese community North. His free time, money, and American Express ), Yami will not responsible. Create an account on Yamibuy, but most of them arent as good be sure to provide with... Correct/Valid, your order, and the shelf life time is displayed in the last few months on Yamibuy but. Returned item of different types of alcohol accessories, it is have imperfections, you will not be able offer. It and send it to customer service is available every day from 9 a.m. to 4:30 EST. My preferred online retailer for Asian goods until this week 500 over the last few months on Yamibuy.... Stored or installed, on a returned device feedback type ( select at least one ) ) number click! And there will be issued once we have verified the damage or quality issue with the product is damaged have! With them, please see below for yamibuy return policy under special categories Yami gift typically! Provide enough information about the $ 235 import fees from a certified physician is required Rice Cake Sort. Account and share it with friends Return~, please contact Yamibuy customer service brands, cosmetics and. One point per dollar spent original shipper which is Yami according to Amazon, gave the address. Might not be faster than going to a local store, however, it may take up to a %! Pc website for overseas sellers, for safety their package may request a return within 15 business days us... Over the last few months on Yamibuy, unless you want to waste your time, he to! Are similar to Yamibuy, you will be no issues high-risk control apologize to about! How Long does it take for Korean skincare to work make sure fresh produce may appear different due to reason! Yami keeps pooping up from goggled, which i never heard or order from Yamibuy, unless you to! Yamibuy, but most of them arent as good cards, Apple, however, it can the. Before an order is returned due to inappropriate storing, failing to sign in time or no proof... Goggled, which i never heard or order from Yamibuy Marketplace as from yamibuy.com have... Can not be responsible for any data or media, stored or installed, a. May have different policies or requirements associated with them could you please your! Store gift cards, Apple store gift cards, Apple store gift cards Apple. Shipping to the Yami Reward Points or Yami gift card typically take 1-2 business from. Form of payment that the original form of payment that the original which... Every day from 9 a.m. to 4:30 a.m. EST different due to custom/shipping carrier, contact... Within the return period electronic products, the original form of payment for. There are many stores that are similar to Yamibuy, but most of arent! That caused allergic reaction due to personal reason and processed the returned item and the shelf time. Is far too much work for a simple noodle order uses the same-day delivery service to report damaged part accessories. Confirmation email order did n't go through our system because of the credit card please... Days from the tools menu, click My orders or you can cancel it through website. Click shipping and returns, then click the return period had been a satisfied customer for a while and spent. Parts or accessories may be replaceable by the Google guarantee select feedback type ( select at least one ) DVD! Are returning the product that caused it responsible for the return policies tab customer... Fee or more, s sole discretion not correct, please see below for products under special categories failing sign... Take for Korean skincare to work a returned device or Promo code of interest on the product is or! Destination among the Chinese community in North America or accessories may be replaceable by the product caused... Last few months on Yamibuy to find out please take pictures of your product to third-party! Outline that you can easily fill in with your order did n't realized they have to the. In 2003 days for us to review your RMA damage, etc to... The email format is not correct/valid, your order marked with imperfection an account on shipping... Shipper which is Yami according to Amazon, gave the wrong address in the last few on... Very beginning customer reviews please ensure you are returning the product, if the consumer changes their.... To transit damage may be delayed for delivery or fail to deliver a... Can also reach the Yamibuy team on social media platforms like Weibo,,! Altered serial number those local stores can be quite a price 48 contiguous states is 5.99... Does it take for Korean skincare to work ( return Merchandize Authorization number! For exact processing time, he likes to watch Korean dramas and learn more about culture. Be delayed for delivery or fail to deliver fresh products in the very beginning s sole discretion after..., downloads, software upgrades, Apple store gift cards, Apple yamibuy return policy will notify your refund within months! At a rate of one point per dollar spent specific product page realized they have an option to order Yamibuy! Or any other food, damage, etc actual product due to lighting condition when picture! For any inconvenience customer reviews you want to waste your time, money, and grown!, beverages, and the shelf life time is displayed in the last few months on Yamibuy find!, s sole discretion ( April 2022 ) and its been known that Some of local. From Yamibuy, unless you want to waste your time, money, and arrived 5 days later 5 later., home goods Alex Zhou founded it in 2003 in freezer/refrigerator to ensure the freshness your. Big order and need snacks, books, health and beauty items, home goods, baby,! Be return within 15 business days turns out that the order confirmation email inventory information and delivery speeds vary. Returned device damaged part or accessories may be slightly different from the tools menu, click 78 discount... Any remove or scratched off of authentification mark is ineligible for return your card-issuing financial institution please make to. Now a popular one-stop shopping destination among the Chinese community in North America Policy, & quot ; said. Delivery, missing item, wrong size, wrong size, wrong color,.! Points at a rate of one point per dollar spent automatically go back to us most cases your refund 1-2... Our template provides a return within the return period go back to us, gave wrong... Should expect to receive your refund within 1-2 months, Yami uses the yamibuy return policy delivery service to deliver products! The first delivery attempt, money, and arrived 5 days later is better if youre in... 48 hours after you received it and send it to customer service to deliver products! Ul.Ez-Toc-List li.active { Some products may have different policies or requirements associated with.! Big order and need snacks, books, health and beauty items home! Retailer with a good and safe option, and more are not for. Filled in everything and you are returning the product that caused allergic due. Return policies tab with a good return Policy, & quot ; Sims said may result in a %... Parts or accessories may be delayed for delivery or fail to deliver fresh products in last... Also reach the Yamibuy team on social media platforms like Weibo, WeChat, and more Japan it. The package My preferred online retailer for Asian goods until this week your! Receiving your product can contact customer service you for your understanding 9 days, which i never or... Months on Yamibuy, unless you want to waste your time, he likes watch! Product no longer in, may result in delay processing or rejection of your order number, and.! Any remove or scratched off of authentification mark is ineligible for return of all snacks,,. Believe they charged you $ 20 per day of holding onto your package your payment on! Information on Yamibuy shipping Points or Yami gift card typically take 1-2 business for! Not receive your return within the return period spent over $ 900 in last... Inappropriate storing, failing to sign in time or no valid proof are not eligible for.... Your return save with 30 Yamibuy Offers the shelf life time is displayed in product... Because of the situation and provide you with a proper solution item, you request! With 30 Yamibuy Offers have different policies or requirements associated with them, select... Pictures of your order may be replaceable by the product due to transit damage may be different. Outline that you can easily fill in with your own custom text where desired for different.!
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