Once we received her BBB complaint,we immediatelyreached back out to the customer. We are very . UPDATE, AUGUST 20, 2022: Two weeks ago Parker & Sons responded. Electrical systems require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively. I am now on the second DAY of being the "next" customer in a 2 to 6pm time frame. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. When they hire people they somehow forget to tell them about the OT and also no lunches some days. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. He also installed another outlet in our garage and cut another big hole in the Sheetrock which will also cost us to repair and charged another $409. I also figured while they were here I would have them perform a routine AC inspection. Parker & Sons were great !! There must be Melvins manning the keyboards too. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. I said "no, I just need a repairman". and then they left me waiting all night, and the next day, the day after that, and I left them some choice words in an instant message. All works was done neatly and in a timely fashion. I would like the entire unit replaced due to damages caused by parker and sons employees. I took the light fixture part (which includes the electronics) to Fan Doctors on Cactus & Tatum. They started digging and then things just went downhill from there. When I called back the girl was reading back my problem and everything, she said was wrong, and tried to tell me she was going to send an electrician for the breaker. Their technician Josh is the absolute best!! They are professional and courteous. Never trust this company they are a bunch of thieves. Find out more about, 70% of Parker & Sons employees would recommend working there to a friend, Get started with your Free Employer Profile. Interactions with customer service as wells as the techs on site have always been easy and helpful. -$19 Base Pay -Flexible Location -Breaks on chosen time. They expect allot from employees. My husband and I feel that was should of got at least 4 ton unit with a higher seer efficiency unit. The managers don't communicate well at all. Filing a complaint with justice court for poor business practice is my only option. Parker & Sons is currently rated 4.4 overall out of 5. I have had at least 12 visits from the service members and warrantee personnel from Parker and Sons. Yes, Parker & Sons offers eco-friendly accreditations. Called for service at 6:01 am, no tech on duty. Lastly, this guy was supposed to "have experience with Solar systems". I also offered one year (two visits) of complimentary Parker Family Plan membership which Mr. [redacted] accepted. and ultimately told me I would need to wait two weeks! We offer the expert services you need at prices you can live with. I said the breaker was for the air conditioner/heater, and I needed a repair man for my air conditioner. Over priced wanted to charge $1200 for replacement motor. We shall see if future maintance services run as smoothly as the 1st one. Ask them for the parts number and look them up before you agree to their terms or they will lie and steal your money. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Avoid this company. Maintaining electrical systems prevents damage to electronic devices and accessories due to surges. Well guide you through the process. I understand that mistakes can happen and or personal error on my part was thoroughly examined. Luckily, my next call was to Parker & Sons. There is no cleaning staff. When I called the company today at 4:30 to see when they might be showing up, I was told that the technician was taking care of an air conditioning emergency that had been called in, and they would get to me after that. The electrician (Adrian)assigned to us was punctual, knowledgeable and extremely professional. Parker and Sons is 100% dedicated to customer satisfaction and has submitted a refund for $750.00. We also have a Tucson site. I have asked numerous times for a replacement unit from their supplier ( Day and Night). I woke up with a rainstorm in my living room after a pipe burst upstairs. I am always impressed with the knowledgable staff of Parker & Sons, and do not feel pressured in any way. Thank you for taking the time to write this positive review and recommendation. Parker&Sons took care of us from the initial call to the actual job and we really appreciate the service. 12/17/2022 system failed again, no heat in 30 degree temps overnight. Very serious quotas and strict sales goals with poor management made it a very bad place to work, Good starting pay, room for growth, good management. Way to screw senior citizens. The managers don't communicate well at all. And it happen twice. I do not need more aggravation than I already am burdened with, yet Parker & Sons insists on adding to it. She never called back. After reporting the issue, discussing the case with the install supervisor, meeting the detail agent, scheduling the service, and finally meeting and observing what was needed to be hours of their laborers' time I can strongly submit this A rating based on this company's timely response, quality professionalism, and concern for customer satisfaction. I asked for a refund of my monthly service charges that they refuse to service me for and they refused. Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. Once parker and Sons received payment ($4500) My concerns repairs went out the hole in my roof and vanished just as my cell phone did. I showed the technicians the estimate from Company A for repairs of a leak. Then when I did not respond to her wanting more money, she abruptly said: is there anything else I can do for you? This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. Well that was a big lie. Great service. Parker and sons ( via email 8/24/22 stating I would receive the check within 10 days) offered me $250 to atone for the delayed processing of the rebate , admitted the rebate was not entered timely and never sent me the $250 or the $1000 ********** rebate. AUGUST 4, UPDATE: There has been no contact from Parker and Greedy Sons as promised after my Google review. Interactions with customer service as wells as the techs on site have always been easy and helpful. I called another well known company and was quoted hundreds less. We're not your Average Joe! 08/08/22, I noticed the 3.5 ton unit was no longer running efficiently. The ** unit has never worked to cool house since the installment. -$19 Base Pay -Flexible Location -Breaks on chosen time. They did air-conditioning work for my heater. It was in the afternoon; the house is freezing cold and being heated with the oven. Denise, thank you for the kind words about Josh! The technician asked if I had brought up the prior diagnosis of a leak to the Parker and Sons technician, why was there no check performed for a leak? Is this even legal? We feel that they should at least put a 4 ton in with a higher seer energy efficiency unit. The next time we used the dishwasher it was full of water and I believe the pump motor was damaged. The tech I had worked with from Parker and Sons said that because it was not in writing in my final signed proposal, there is nothing they can do to offer me the rebate, nor can they offer me a refund for the money I was promised.If someone had communicated to me before signing the paperwork that I was no longer eligible to receive the rebate, fine- but having it silently dropped without any communication is unprofessional. . We agree with the customer, there was an oversight made by the Technician and the customer should be refunded. I called the main number and she told me that she had never heard of a coupon but would get back to me the next day. ( completely contradicting their message at 10:45 am stating parts are available).Ive reached out to ********************* and ****** ? This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. When you want service fast, our electricians have the licensed, bonded, and insured expertise you need. 6pm time frame. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Heating. Dont know his name, but u have Gem with him, working for ur company. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. . I called Parker and sons and they dont show that I owe any money. Make certain your home is bright, inviting and guarded against power spikes with our wide variety of electrical services. Thanks for the recommendation! Given an estimate to replace indoor coil and repairs. Last night(9/28/2022) they also refuse to send me any documentation of a site visit I have had issues with no shows before. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. We had our 1st ac regular maintance service. Parker & Sons has been serving homeowners and businesses for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing and air quality contractors in Read more Awards and Badges Angi Certified The middle of the appointment, saying we didn't need more service, but my other unit hadn't been serviced in over a year *** part of the original appointment. The funny part is the technician doesn't even know how to explain inflation but kept on telling me about their 300 vans on the road and customers should bear the cost. A free inside look at company reviews and salaries posted anonymously by employees. Technician handed over his phone to me to talk to his manager after I asked to speak someone higher up, the manager started explaining about how a $90 steak costs in Steak44 etc which I couldnt get where he was going with all that, so basically he was trying to say Parker & Sons is expensive and not meant for common people. Parker and Sons not only came out quickly, but ******* was incredibly skilled and honest. Theyre always professional and friendly. , Plumbing or electrical make your first call to Parker And Sons. We are glad to have been there for you when you needed us most! They do not value their customers. 3636 E Anne St A, Ste A, Phoenix, AZ 85040 United States. I will not use them in the future if I need another new unit. Once they fix something its fixed right, dont have to call them back for the same thing again. fiduciary responsibility of parkers and sons is now affecting my credit. Called me before coming, let me know when they were here and when they were leaving. I requested to speak to a supervisor or Director, but was told that somebody would have to call me back. So far, so good. Parker and Sons has reached out to the customer via phone and email. He ignored me when I said we had another unit and just left, leaving me fuming. I have never had anyone call back to try and resolve this issue and I think they're very unprofessional and will give you lip service which toy amazement checks out. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Just want to let us know how our team did on your recent service call? Parker & Sons is here to help! We also offer installation services for new equipment. I would like to talk on two issues I faced with Parker and Sons 1. Find out how we combat fake reviews. Contact at *************** is ********************************* ************ **************************** I have had no consistant point of contact from Parker and Sons phone ************, however, both of the above parties have emails and service details since installation. Customer Service. There was installation all over my clothes. It was rescheduled, when the technician showed up, he claimed the quote was for a different system (one tank compared to two tanks) and it would ACTUALLY cost $2500 to install!! When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! We used Parker several times and were happy. Every time they come out to fix something and other things break. 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