We want to help you make informed decisions about your care. The remaining amount, known as coinsurance, is the portion due from the patient. Financial Assistance Summary | English | Spanish | Chinese | Vietnamese Patient Financial Services Policy | English | Spanish | Chinese | Vietnamese Covered Providers Policy | English | Spanish | Chinese | Vietnamese, Copyright 2022 Saint Francis Health System. You may also contact us to speak with a Dignity Health financial counselor and learn about financial assistance options you may be eligible for. The information found on healthcarecomps.com is offered AS IS. Training: Need help paying your bill? All I want is to pay my bill and maintain my good credit, but no one is willing to talk to me and/or solve this issue. We have recalled your account 531. These payments were tied to my credit card. You can find the guarantor name and account number on your statement. So I used my Visa credit card and paid $3,070.62. When I then attempted to pay the bill online, the online system told me I owed only $112.06. Roper St. Francis Healthcare is committed to providing meaningful information to our patients about their financial obligations for healthcare services. If you dont have health insurance, or if your health insurance does not cover all the costs, there may be federal and state resources that can help. Bon Secours, you had no issue taking my payment. It's like my payments go into a black hole. Refund my $1496.40!! In addition, you could be responsible for services not covered by your policy. 80. Roper St. Francis Healthcare offers a Financial Counseling service to help patients identify possible options for financial assistance. We're here to assist with questions and concerns you have with the overall billing process. i just want the credit back to my discover card , which has been paid in full back in Octkeep saying 30 days , well it has been almost 2 months , still waiting . 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. They would have turned me over to credit agency by now but I cant get my 500.00 back. The data set forth at the Preventive Care for Black Residents in This Community portion and certain elements of the Community Residents Who Accessed Care at This Hospital and Charity Care portions of this Health Equity section were Bon Secours St. Francis Health System-Greenville, One St Francis Drive, Greenville, The payment amount that you have entered is more than your total outstanding balance for the account. For bills with a date of service before August 1, 2022, call (888) 472-0042. Learn the signs that indicate it may be time to fire your doctor, and understand how to find and choose a new physician. For Hospital Billing Customer Service and to pay by phone, please call 877-342-1500 For Virginia Physician Billing Customer Service and to pay by phone, please call 888-835-9905 For South Carolina Physician Billing Customer Service and to pay by phone, please call 864-603-6080 Pay through MyChart What is MyChart? One of our Customer Service Leads spoke to Ms. ***** on 1/6/23, had the email address on file corrected and was able to have the receipts she needed sent to her via her MyChart account and had her other concerns addressed and resolved as well. Patients who reported that their doctors communicated well, Patients who reported that their nurses communicated well, Patients who reported that they received help as soon as they wanted, Patients who reported that their pain was well controlled, Patients who reported that staff explained about medicines before giving it to them, Patients who reported that their room and bathroom were clean, Patients who reported that the area around their room was quiet at night, Average (median) minutes patients spent in the emergency department, before they were admitted to the hospital as an inpatient, Average (median) minutes patients spent in the emergency department, after the doctor decided to admit them as an inpatient before leaving the emergency department for their inpatient room, Average (median) minutes patients spent in the emergency department before they were seen by a healthcare professional, Average (median) minutes patients who came to the emergency department with broken bones had to wait before getting pain medication, Percentage of patients who left the emergency department before being seen, Percentage of patients who came to the emergency department with stroke symptoms who received brain scan results within 45 minutes of arrival, Average (median) minutes patients spent in the emergency department before leaving from the visit, Outpatients with chest pain or possible heart attack who got drugs to break up blood clots within 30 minutes of arrival, Average (median) number of minutes before outpatients with chest pain or possible heart attack who needed specialized care were transferred to another hospital, Outpatients with chest pain or possible heart attack who received aspirin within 24 hours of arrival or before transferring from the emergency department, Average (median) number of minutes before outpatients with chest pain or possible heart attack got an ECG, Percentage of patients receiving appropriate recommendation for follow-up screening colonoscopy, Percentage of patients with history of polyps receiving follow-up colonoscopy in the appropriate timeframe, Percent of mothers whose deliveries were scheduled too early (1-2 weeks early), when a scheduled delivery was not medically necessary, Patients who developed a blood clot while in the hospital who did not get treatment that could have prevented it, Percentage of patients receiving appropriate radiation therapy for cancer that has spread to the bone, Patients assessed and given influenza vaccination, Healthcare workers given influenza vaccination, Percentage of patients who had cataract surgery and had improvement in visual function within 90 days following the surgery. any credit agencies, so your account with us is in good standing. And while the average charge at St. Francis is $17,443 for uncomplicated childbirth, it's $10,177 at Memorial. Referral Phone: (864) 255-1403. Please review and complete the following application for consideration. investigation revealed that the credit balance was in our workflow. 22, 2023. You must reapply every 90 days if your need continues. Bon Secours St Francis Hospital Bon Secours Depaul Medical Center Search Results Near Greenville, SC . Copyright 2022 Saint Francis Health System. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Applicable co-pays, payment for non-covered services or payment for service for which the patient files the claim are expected at the time of visit. View job description, responsibilities and qualifications. Please call 573-331-5217 or 1-866-304-3071 for help. No such receipt ever arrives. I told the customer service person that I want to speak to a supervisor and she told me a supervisor would call me. If you cannot pay the remainder of your bill, you may be eligible for additional assistance. I asked how was it she is not able to see that as a supervisor when the other customer service associates were. These measures reflect common conditions that hospitals usually treat. Note that complaint text that is displayed might not represent all complaints filed with BBB. It is a general medical and surgical facility. Our Customer Service department can provide information or to assist you with the application process. Major credit cards are also accepted. Thank you for bringing this to our attention we apologize for any issues or problems this may have caused you. I have verified with the leadership of the credit management team and they confirmed that a refund of $523.68 has been approved and should have actually gone out toward the end of last week. You can also email our team at [email protected] call706-596-4412. Willingness of patients to recommend this hospital to others. They do ask that you allow 7-10 3 Colonoscopy Care A colonoscopy is one test doctors can use to find precancerous polyps (abnormal growths) or colorectal cancer. Lobby Renovation Read the latest lobby renovation updates . St. Dominic Hospital; St. Francis Medical Center; Our Lady of Lourdes RMC; Our Lady of the Angels Hospital; I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Please contact your insurance company for specific answers to your questions. How patients rated nurses in listening and explaining in a way that patients could understand. *<br>* ** _About Us_*<br>* As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Explore the safety and efficacy of Ozempic, a popular GLP-1 receptor agonist medication for weight loss. How well the surrounding community is represented in the population treated by the hospital. My bank showed NO record of the Bon Secours billing department or any other, attempting to credit my Visa account. to locate your $250 payment. I then told Sierra in that case I would continue to work through the bbb in order to secure a resolve, as what she was telling me at this time was not making sense. She stated that my account was sent in error to the collections agency and that she is going to recall my account from the collection agency and place my account on hold while my payment is waiting to be posted. In most cases, these charges do not reflect the price you would pay for these services, and are adjusted based on your insurance coverage and financial assistance you may be eligible for. Directions Advertisement. This week I received a bill in the mail for $310.06; the bill also stated I would be sent to collections if I did not pay. I asked to have all of this stated in a letter for my records. To contact us via phone, please call 918-494-2200. Hospital Name. I have asked to be transferred to a supervisor or someone with more authority to handle my complaint, and I am told they are not allowed to transfer anyone. Each subsequent call I was told it is being looked at or going through processing or going through the approvals. Beginning January 1, 2022, Saint Francis Health System will be in compliance with the new, federal No Surprises Act that is designed to help patients better understand healthcare costs and protect them from surprise billing or balance billing. The patient is ultimately responsible for payment. Post healthcare jobs for free; apply online for / Patient Service Representative - St. Francis Primary Care job South Carolina, USA. Palmetto Anesthesia Associates Office: Suite 208 128 Millport Circle Greenville, SC 29607 (864) 315-1629 . Our Please call us at 888-247-0125 if you have additional questions regarding billing and payments to any Saint Francis facility. Box 1901, Monroe, LA 71210-1901. Our Customer Service department can provide information or to assist you with the application process. Phone: (864) 255-1401. In November, I received another bill for the same amount. Additional information for Federal, State and Local programs. Since then, I have called the hospital numerous times and even went there to solve this issue. I paid this amount pryer to my appointment that night. We did find Learn what questions to ask your oncologist to better understand your diagnosis, treatment options and what to expect. The purpose of cataract surgery is to improve visual function and the quality of life for people with cataracts. Admitting: 516-562-6000 Ext. At the same time, we recognize that the cost of health care can be a significant, unexpected expense for our patients. It has been given a rating of 5 stars based on summary of quality measures. Other jobs like this. The uninsured discount is automatically discounted at the time of billing. This requires completion of financial disclosure forms and a screening process to determine eligibility for the program. SC, 29601-3207, Lisa Esposito, Amir Khan and Christine ComizioFeb. bureau, so nothing was placed on your credit report. I called to ask what my costs would be for the procedure on Friday September 9, 2022 and my procedure was on Monday September 12, 2022. Our So I paid the $112.06 bill and was, yet again, told a receipt was sent to my email, and, yet again, no receipt ever arrived. Patients who receive services from a Bon Secours Facility may also receive services from one of our extended business partners such as radiology, anesthesia, and laboratory just to name a few. 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